Notify the recipient about parcel delivery
GLS will notify the recipient of the upcoming delivery via SMS, e-mail or phone. The recipient can decide what will happen next: E-mail / SMS messages contain the parcel number, password and a link to the Delivery Manager - where the recipient can give GLS delivery instructions.
Flex Delivery Service
The service contains an SMS and / or e-mail notification to the recipient about the time of delivery of the parcel, delivery address and any amount of cash on delivery. Another e-mail or SMS message arrives in the morning on the day of delivery and contains a 3-hour delivery time interval. In the event of a failed delivery attempt, the recipient receives a notification and can choose one of the following options:
- delivery to a new address
- delivery at another time
- personal collection at GLS regional hubs
- giving consent for the parcel to be left at the agreed location
- delivery to ParcelShop
- parcel refusal
Contact Service
The service provides a courier phone call an hour before the first delivery attempt. In order to better prepare the recipient to receive the parcel, the courier informs the recipient of the parcel:
- about the approximate time of delivery
- cash on delivery
- specifies the name of the person who can colect the parcel
Preadvice Service
GLS notifies the recipient via SMS in the morning on the day of parcel delivery. The text message contains the identification number of the parcel, the expected delivery time in a three-hour time interval (eg between 8 - 11 hours), and the telephone number of GLS Customer Service where the recipient can make an inquiry regarding parcel delivery and agree on delivery details.
The expected delivery time has been announced
The SMS contains a direct contact of the GLS customer service
All parcel deliveries can be tracked online
All parcel deliveries can be tracked online
SMS Service
On the day of delivery of the parcel, an SMS notification is sent to the recipient that the parcel will be delivered on the next working day. The text of the message is created by the Sender and can contain the identification number of the shipment and the amount of the cash on delivery. At the end of the SMS message, the telephone number of the GLS customer service is automatically entered, where the recipient can make an inquiry regarding the delivery of the parcel and agree on the details related to the delivery.
Notice to recipient of expected delivery date
All relevant information in one SMS message
In combination with the cash on delivery service, the SMS also includes information on the amount of cash on delivery
All deliveries can be tracked online
