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GLS, a leading parcel service provider with presence in Europe and North America, has announced the acquisition of Hungarian e-commerce fulfilment company iLogistic. This strategic move enables GLS to offer e-commerce fulfilment services to GLS customers in and outside Hungary, as part of its approach to further diversify and grow its portfolio.

GLS aims to enhance its operational scope and capabilities, with parcel fulfilment as a key area of growth. The company is working towards becoming a more versatile logistics provider while maintaining its strong position in the parcel market.

"We are committed to providing high-quality services to our customers, and we believe that by partnering with an innovative and rapidly growing company like iLogistic, we can further assist our partners on the path to success and growth” said Gergely Farkas, Managing Director of the GLS Group Eastern Europe region. "Our strategic goal is to support the export capabilities of domestic traders, for which outsourced logistics services present an ideal new option. With the help of the GLS network, our mutual partners can more easily meet the challenges in both domestic and foreign markets."

ILogistic, a Hungarian company specialising in logistics services to online shops including pick and pack, inventory management and returns, has been a trusted partner of GLS prior to this acquisition. The collaboration between GLS and iLogistic has been strengthened over time, with GLS serving as their last-mile delivery partner.

“Partnering with GLS marks a major milestone for iLogistic. We're enthusiastic about the potential this acquisition will offer for advancing our services and delivering even greater value to our clients” says Bálint Csereklyei, CEO of iLogistic. "Together we are ready to set new standards of excellence in the logistics industry while leveraging GLS’ reputation and service quality to drive our international growth.”

The acquisition is aligned with GLS’ expansion strategy, including in adjacent markets, and represents a key step in deepening its service offering within Hungary. With a focus on serving businesses ranging from small enterprises to large service providers across various industries, iLogistic's significant growth reflects the increasing demand for market-leading fulfilment services.

This acquisition marks an exciting chapter in GLS's continued growth and commitment to serving the evolving needs of businesses across Hungary and beyond.

Parcel logistics providers in Hungary are responding to the changing preferences in parcel handling seen across Europe. They are expanding their network of parcel lockers nationwide and enhancing their services to make the pickup and drop-off of parcels more convenient. In line with this, on May 27, 2024, GLS Hungary introduced a new service aimed at simplifying and increasing flexibility in the return process of online purchases, using GLS Parcel Lockers without the need for label printing.

The significant changes in consumer preferences over recent years have had a substantial impact on the parcel logistics sector, reflected in the continuous increase in pickup points. Across Europe, an increasing number of online shoppers prefer pickup points over traditional home delivery. In Poland, half of all parcels and in the Czech Republic, up to 70% are delivered through pickup points. Parcel lockers play a pivotal role in this transformation, providing high flexibility that allows consumers to pick up and drop off parcels according to their own schedules.

According to market research by GKID, home delivery remains the most popular delivery method in Hungary, accounting for 71% of parcel requests. However, there is noticeable adaptation in the domestic market as well, with providers responding to the growing demand for flexibility and convenience. There are now over 5,200 parcel lockers across Hungary, of which approximately 1,800, or one-third of the total, are operated by GLS. The company is rapidly expanding its network to offer flexible parcel logistics solutions to a wider audience and continuously enhancing its services based on customer feedback.

In commitment to customer satisfaction, on May 27, 2024, GLS Hungary introduced a new service specifically aimed at enhancing the convenience of online shoppers. Under this service, returning items purchased online, including those that may not meet expectations such as sizing issues, is made easier using GLS Parcel Lockers. In the event of deciding to return an ordered item, customers need to indicate their return intention through the provided online platform of the webshop, where they can also select a GLS Parcel Locker as a drop-off point. Upon submission, they receive a parcel number to place the return item in a GLS Parcel Locker without the need to print a label.

Customers have 30 days from ordering the service to place the item in the locker, and they are not required to select the drop-off location in advance, as they can use any GLS Parcel Locker located throughout Hungary, providing even greater flexibility.

The implementation of this service is at the discretion of each individual webshop, and customers can find information regarding return options on the stores' websites.

Alsónémedi, December 19, 2023 – In recent years, there has been a consistent increase in consumer demand for flexible handling of ordered packages. In response to this trend, parcel logistics service providers have been intensively developing their delivery point networks. According to data from GLS Hungary, this year, every 5th package ordered online was requested to be delivered to a delivery point. To meet these demands with the customary quality, GLS significantly expanded its network this year and inaugurated its 2500th delivery point on December 15, 2023, right in the midst of the Christmas season.

As the number of online purchases rises, preferences for parcel handling are evolving. Despite the majority of packages still being delivered to homes, the role of delivery points – parcel lockers and pick-up spots – is increasingly crucial in the field of e-commerce and parcel logistics. These points create flexibility in package handling, allowing both drop-off and collection to be tailored to time and location, providing everyone with their most suitable solution.

The popularity of pick-up points is evident in GLS Hungary's data, showing that in 2023, couriers delivered every 5th package to a GLS Parcel Locker or GLS Parcel Shop. A significant portion, 69%, was collected on the day of delivery, while 20% was picked up the following day, showcasing a preference for the flexibility these points offer. Interestingly, three times as many packages were received in parcel lockers compared to parcel shops this year, possibly due to the majority of parcel machines being available 24/7, making package handling even more personalized. It's important to note that the analyzed period does not include Black Friday and the peak period preceding the holidays, so these statistics generally represent delivery preferences.

Recognizing the increasing demand for flexible package handling, GLS Hungary has continuously expanded and developed its delivery point network in recent years. In 2023 they increased the capacity of about 300 Lockers and put an additional 500 new devices into operation. As a result, the service provider now operates 2500 delivery points – 1068 GLS Parcel Shops and 1432 GLS Parcel Lockers – across more than 500 settlements nationwide. This ongoing development allows the company to efficiently serve customers throughout the entire country, meeting not only traditional home delivery but also the more flexible demands in package handling.

Alsónémedi, November 21, 2023 – At GLS, the daily parcel traffic has been steadily increasing for nearly a month, a trend that intensifies as the holiday season approaches. The parcel logistics service provider is prepared for the year-end peak, offering nearly 1400 GLS Parcel Lockers, about 1050 Parcel Shops, and weekend availability of automated customer service to ensure successful and timely deliveries.

The year-end holds exceptional significance for e-commerce and parcel logistics, particularly during the peak times of Black Friday and the period leading up to Christmas, bringing intense, continuously growing traffic. It's not uncommon for the parcel volume during the busiest days of the year-end season to double the annual average.

Considering this year's parcel quantity forecasts, GLS Hungary has carefully prepared for the year-end peak to facilitate timely deliveries of shipments. They've ramped up efficient package processing at the central sorting facility by introducing additional shifts. Moreover, by reassessing factors such as human resources, vehicle fleets, and other critical elements, the company has established an optimized operational structure capable of an immediate response to situations requiring extra resources. Monitoring the collection and delivery processes enables the company to launch new domestic routes and deploy additional couriers on the same day if necessary.

Alongside home delivery, GLS serves customers with about 1050 Parcel Shops and the country's largest network of parcel lockers—nearly 1400 GLS Parcel Lockers, totaling approximately 110,000 compartments—spread across more than 300 settlements.

Shipping Information for the Last Days

To ensure packages arrive safely under the Christmas tree, it's not advisable to wait until the last days to order Christmas gifts due to potential delays caused by increased workload for online retailers.

However, for those left with only 1-2 weeks, here's how to plan for delivery with GLS:

Packages picked up by GLS on December 21 will be delivered before Christmas on December 22, both for home delivery and collection from Parcel Lockers and Parcel Shops.

When dropping off packages at GLS Parcel Lockers or Parcel Shops, it's crucial to order the service in time. To ensure delivery on December 22, packages must be deposited at the pick-up point no later than 16:00 on December 20. Upon depositing the package—a simultaneous service order—the company receives notification of the pending shipment, allowing the courier to collect it on December 21 for delivery the following day, December 22.

Weekend Customer Service Availability

Considering the increased parcel traffic, GLS extends its customer service availability to assist in addressing as many queries as possible regarding package deliveries.

Between November 24 and December 23, on weekdays, customer service will be available from 7:00 AM to 8:00 PM. Additionally, they will be reachable on weekends, specifically to aid with issues related to GLS Parcel Lockers. For those encountering difficulties on Saturdays or Sundays with parcel collection or drop-off, any arising errors will initiate the servicing process on the same day. Weekend customer service will be available from 9:00 AM to 5:00 PM.

Alsónémedi, 21 September 2023 - GLS Hungary has reached another major milestone: the company now operates more than 1,250 parcel lockers in 300 settlements. The parcel logistics service provider also announced that it is committed to making its flexible parcel handling services available in every part of the country, and will focus its future network expansion on smaller settlements.

In May, GLS Hungary announced that it had become the first company in the market to install its 1,000th parcel machine, making it the largest parcel machine network operator in Hungary. Since then, the expansion has continued as planned and the company has now reached another milestone, with more than 1,250 GLS Vending Machines in 300 municipalities. This means that there are now nearly 110,000 boxes available for parcel dispatchers and recipients throughout the country.

New network expansion strategy

With its extensive network of 90 depots, more than 1,000 parcel shops and 1,250 GLS Parcel Lockers, GLS has already been strategically close to its partners and recipients, but now it is taking another step to make its flexible services available to even more people.

In Hungary, there are many localities where recipients do not have a choice of flexible parcel logistics services when sending or receiving their parcels.

Therefore, GLS Hungary has reviewed its network of parcel lockers by regions and has decided to pay special attention to smaller settlements in future network expansions. The service provider's aim is to make flexible parcel delivery and collection available in villages and small towns with a population of just a few thousand.

Attila Balázs, Managing Director of GLS Hungary, said, "In many cases, residents of settlements of 2-3-4 thousand people have a daily commute of several hours between home and work, which often limits their time to pick up or drop off parcels. In this situation, GLS Parcel Lockers are of utmost importance. By installing parcel lockers in these municipalities, we aim to simplify and facilitate people's daily lives. Our aim is to create opportunities for convenient and flexible parcel handling."

In settlements where a GLS Parcel Locker is already in operation, the service provider will continuously monitor parcel traffic and expand the capacity of the machine or install new machines as necessary.

Alsónémedi, August 10, 2023 – Thanks to the collaboration between GLS Hungary and the MÁV-VOLÁN Group, receiving and sending packages becomes even more convenient for passengers using public transportation. Within the framework of this agreement, 37 high-traffic locations, including railway stations, Volánbusz terminals, and suburban railway (HÉV) stations, will be equipped with GLS Parcel Lockers.

In recent years, there has been a rapid increase in demand for convenient package delivery services. To address this demand, at the end of last year, the MÁV-VOLÁN Group announced a nationwide tender for the installation and operation of parcel lockers. The tender concluded successfully at the beginning of this year, with GLS Hungary submitting the most advantageous offer.

This year, GLS plans to install parcel lockers at a total of 37 busy stations. With this solution, the parcel logistics provider aims to accommodate passengers who opt for public transport and may not have the opportunity to manage their package deliveries during working hours or wait for a courier at home. Thanks to these new lockers, it will now be easy to drop off or pick up packages on the way to work or on the journey back home at numerous locations.

The devices are already available at eight railway stations (Hajdúszoboszló, Kisvárda, Püspökladány, Pécs, Siófok, Keszthely, Sárvár, Szeged), as well as five suburban railway stations and stops included in the program (Gödöllő, Palotakert; Mátyásföld, Imre utca; Ráckeve, Tököl, Szentendre). Installation work is currently underway, and soon, the remaining 24 locations will also have the lockers deployed. These will include prominent transportation hubs such as the Déli, Nyugati, and Keleti railway terminals, as well as the Székesfehérvár railway station, and the Volánbusz terminals in Gödöllő and Pécs. In total, as part of this collaboration, there will be lockers operational at 26 railway, 6 Volánbusz, and 5 suburban railway stations.

"We are delighted that this collaboration allows us to introduce new GLS Parcel Lockers at such busy public transportation hubs.

With over 1150 parcel lockers already in operation, GLS currently boasts the largest network in Hungary. Their primary goal is to make their flexible parcel logistics services accessible to everyone, regardless of their address. Therefore, this collaboration aligns perfectly with the company's strategy.

Alsónémedi, 3 July 2023 - GLS Hungary has announced that, in response to market feedback, it is modifying its policy and, following a successful trial period, will set the storage time at GLS PArcel Lockers at 7 calendar days instead of 5 working days from 3 July 2023. As requested, recipients will now receive a reminder of their parcel in the Locker on weekends and holidays. The service provider pays particular attention to feedback, as this is not the first time it has responded to requests.

While the parcel logistics service provider used to set the storage time for parcels in GLS Parcel Lockers at 5 working days, it has now decided to change its policy to 7 calendar days in order to meet the needs of the public. GLS will thus continue to offer the longest pick-up

This move will not result in a substantial change in the collection time, but it will have the important advantage that recipients will be able to receive a reminder at the weekend.

"More and more customers are requesting weekend parcel pick-up, so we have optimized our system to remind the recipients of the parcel waiting for pick-up on weekends as well," said Péter Várszegi, Head of the GLS Parcel Shop Department. "With this solution, we also want to emphasize that as over 90% of our GLS Parcel Lockers are located outdoors, parcels can be easily picked up even on weekends," he added.

According to GLS's survey, nearly 50% of people will go to a GLS Parcel Locker on the day of the notification and pick up their parcel, but it is also certain that many people will be happy about the weekend reminder, as the vast majority of Lockers are located outdoors and are available 0-24 hours, even on weekends.

Furthermore, while the company is constantly monitoring feedback and trying to respond quickly to needs as far as possible, it is also testing several innovations to further improve the quality of its service, as Péter Várszegi said: "We are currently testing tools in a simulation environment and in a live situation to further reduce the risk of injury and make the parcel's journey from sender to recipient even safer."

The company was the first to reach this milestone and establishing a network with the largest number of Parcel Lockers in Hungary.

Alsónémedi, 3 May 2023. – GLS Hungary has announced that it has installed its 1000th Parcel Locker, becoming the first in Hungary to reach this milestone. The 1000th GLS Parcel Locker installed in Allee shopping centre has been given a unique look to celebrate the special occasion. In addition to the expansion of the previously installed devices, the company will continue its scheduled network expansion and will continue to install new parcel lockers in line with the needs of the population.

With the growth of e-commerce, parcel logistics service providers have to meet an increasing and diverse range of needs, which requires the expansion and modernisation of services and infrastructure. As part of this process, GLS Hungary has installed nearly 800 new parcel lockers in the past year, with the addition of 1,000 new lockers nationwide - the first in Hungary to reach this milestone.

"With the 1,000th GLS Parcel Locker, we are further strengthening our commitment to help people in their everyday lives, as these devices allow them to drop off and pick up parcels flexibly and according to their own schedule." - said Attila Balázs, Managing Director of GLS Hungary. "We are proud to be the first in Hungary to reach this milestone. It gives us further motivation to improve our services even further and to continue to offer the most advanced solutions in the parcel logistics market." - he added.

GLS had only 205 parcel lockers on 31 March 2022, but their planned network expansion strategy allowed for intensive work, resulting in 3-4 parcel lockers being installed per day. However, to get 1,000 parcel lockers up and running in such a short time, the company needed properly prepared sites.

"During the preparatory works, we used a total of more than 15km of cables just to supply the GLS Parcel Lockers with electricity. We also had to establish a stable ground in several locations." - said Péter Várszegi, Head of the ParcelShop Department of GLS Hungary.

With their nationwide parcel logistics services available, they want to make the benefits of parcel lockers available to as many people as possible, Várszegi said: "Our priority is to make the flexible services of GLS available to as many people as possible, and we will continue to expand our network to meet the needs of the population. Regarding the 1,000 GLS Parcel Lockers, only 21% of the total of 223 installations are located in the capital and 31% in the county capital."

To mark the occasion, the 1000th GLS Parcel Locker has been given a unique look that not only reminds passers-by of the milestone, but also attracts attention.

Alsónémedi, 30 March 2023 – As the average number of online purchases per capita rose by 13% in 2022 from a year earlier, parcel logistics providers are becoming increasingly important on the e-commerce market. As the number of parcels increases, customers’ preferences for receiving parcels are also changing. In response to these needs, GLS Hungary created one of the most extensive delivery point networks in Hungary in just over a year and now operates more than 2,000 delivery points across the country.

The latest report of GKID (an analyst and consulting company specialising in the research of the digital areas of the economy), titled “Online parcel logistics panorama”, shows that the expansion of e-commerce continued unabated in 2022 in the region, including Hungary. While the average number of online purchases per capita in Hungary was 18.6 in 2021, this number rose to 21 in 2022 – taking into account that in 2022 approximately 3.7 million people had already purchased some product via the Internet – an increase of almost 13%.

With the increasing frequency of online shopping, parcel logistics service providers are becoming increasingly important, as they have to meet more and more diverse needs. It is therefore no coincidence that parcel shops and parcel lockers have appeared in recent years in addition to classic home delivery. One of their important features is that they make it easier for people to pick up and drop off parcels, as they can easily drop by a drop-off point even on their way home at the end of the day.

GKID’s Parcel logistics panorama clearly shows that home delivery is still the most frequent delivery option with 72% for the full year 2022, followed by parcel shops and parcel lockers with a total of 16%. Another interesting fact is that home delivery tops the list of the most popular collection options (with 61%), but the parcel locker is in second place with a popularity index of 20%.

This is probably due to the fact that time and convenience are becoming increasingly important factors when collecting packages, to which service providers respond by increasing the number of parcel shops and parcel lockers in easily accessible, frequented locations. At the same time, the time constraints of the services are reduced, as people can pick up their parcels flexibly even when commuting between their workplace and home address.

Hungary’s best-known parcel delivery company, GLS Hungary used to be really popular because of its services related to reliable home delivery, but in response to market demands and feedback, it created one of the most extensive delivery point networks in Hungary in just over a year. The service provider recently announced that it already has more than 2,000 drop-off points across the country.

On the GLS parcel shop search page, we can see that with these 2,000 delivery points they cover the whole of Hungary, and at the same time they are not only present in frequented locations, but also operate parcel shops in small settlements such as Nova in Zala County or Galgamácsa in Pest County. This is a conscious decision on the part of the service provider, which is part of their network expansion strategy.

“We would like flexible parcel logistics services to be available to everyone, regardless of address, which is why we operate GLS ParcelLockers in 223 settlements, and GLS ParcelShops in 426 settlements across the country, from small settlements to big cities” – said Péter Várszegi, head of the CsomagPont department of GLS Hungary.

The company offers a flexible service to help consignees

Alsónémedi, 24 November 2022 - The holiday season is fast approaching, marking the start of one of the busiest periods of the year for e-commerce and parcel logistics market players. Despite the current economic conditions, GLS is expecting high volumes once again. The company is committed to helping people get their gifts on time and has taken a number of important steps to meet its customers' main wish: the arrival of parcels before the holidays.

Recipient satisfaction is the most important

Even during this busy peak period, GLS is focused on making the delivery process easy and convenient for everyone with its flexible services. That is why it offers consignees the flexibility to redirect their parcels to their preferred delivery location, such as a home address, GLS ParcelShop or GLS ParcelLocker. This helps to ensure that everyone receives their parcel on the first delivery attempt, as is the case for the rest of the year.

Thanks to the redirection option and GLS's continuously expanding network, everyone can adapt parcel pick-up to their own time and habits.

Since January, the service provider has increased the number of its GLS ParcelLockers from 105 to more than 700, with nearly 1,100 ParcelShops available. This means that everyone can choose where to place their order, according to their preferences and needs. Whether you prefer the convenience of home delivery or one of the 1,800 delivery points to suit your daily rhythm, GLS has a solution for both.

Commitment to delivery

GLS's commitment to deliver parcels on the working day after dispatch also applies to the period before the holidays. As in previous years, the company has taken a number of steps to ensure that it can continue to do so, even during the busiest period.

"Taking into account the detailed parcel volume forecasts, we are introducing an extra shift at our central sorting plant to ensure that incoming parcels are processed as quickly as possible. In addition, we constantly monitor the capacity of our domestic lines and, if necessary, we can launch additional routes or couriers even on the same day." - said Gergely Farkas, Managing Director of GLS Hungary. "With our flexibility in this area we also want to support families in preparing for the holidays." - he added.

As mentioned above, the service provider will be able to deliver the packages picked up on 22 December on 23 December.

In addition, GLS Hungary is also prepared for the increase in international parcel volumes. In close cooperation with other GLS countries, it has revised the main routes and, where necessary, increased the number of mainline flights between international sorting plants, thus ensuring the usual lead times.

Alsónémedi, 31 August 2022 - GLS Hungary has for a long time not communicated exact information on how many parcel lockers it has, but it seems to have recently accelerated the installation of GLS Parcel Lockers. The company has just announced that it has increased the number of GLS Parcel Lockers available nationwide to 500 in just a few months. And with the planned deployment of its network of parcel lockers, it is also looking to benefit commuters by making the lockers available in most locations from 0-24, and the service provider is not only deploying them in large cities as part of its strategy.

In Hungary, the door-to-door delivery of parcels is still preferred by the majority of people, but surveys and market participants confirm that the number of people who prefer to use parcel lockers is growing. Therefore, in order to meet all needs, parcel logistics providers are expanding their service offerings in this direction as far as possible.

GLS has reached another important milestone in this area, as it recently installed its 500th GLS Parcel Locker.

Furthermore, as the promise of "parcels delivered on the working day following dispatch", which is a key pillar of the company's services, also applies to the parcel lockers, in addition to the installation of new equipment, a strong emphasis is being placed on continuously increasing the capacity of the Lockers in busy locations.

"Although door-to-door delivery is still the dominant form of parcel delivery, we know that many people cannot wait at home for a courier because of the daily commuting between their work place and home. That's why we want to benefit them by expanding our network of delivery points, including GLS Parcel Lockers, across the country in a planned way." - said Gergely Farkas, Managing Director of GLS Hungary. "Thanks to their location, the large majority of the Lockers are available 0-24, so you can pick up or drop off parcels on the way to work or on the way to home," he added.

On 31 March, the company had around 200 parcel lockers, which it has now more than doubled. With the addition of these, GLS now has more than 1,500 delivery points (GLS Parcel Shops and GLS Parcel Lockers) nationwide.

• The campaign demonstrates GLS’ unique personality: its personal approach to parcel delivery
• The campaign, created in collaboration with dentsuACHTUNG!, follows GLS’ last year’s brand refresh

Amsterdam, 30 May 2022 – Today, GLS starts rolling out an international brand campaign. After last year’s brand refresh, GLS aims to set the next step in building its brand. With the campaign, created in collaboration with creative agency dentsuACHTUNG!, GLS demonstrates one of its most important characteristics: its personal approach towards parcel delivery.

The campaign is constructed from GLS’ belief that for both senders and receivers ‘it’s never just a parcel’. The campaign is built around key interaction moments with customers: the pick-up or delivery of a parcel. It illustrates that any shipment contains so much more than just its contents: the hopes, dreams and ambitions in each GLS parcel. The short-format videos revolve around a special delivery displaying the meaning of GLS’ services in people’s everyday lives.

The campaign, rolled out across Europe and North America, actively communicates GLS’ refreshed brand, that was recently revealed. Marleen Rooders, Senior Manager Group Strategy, Marketing & Communications at GLS says: “In the past year, we have made some important steps to further strengthen our brand and to stand out in the market, sharpening our brand promise to become people’s favorite parcel partner. An international brand campaign is an important next step in telling the GLS story across our markets.”

The GLS story was translated into a campaign by dentsuACHTUNG!. Diederik Mulder, Art Director at dentsuACHTUNG! says: “To show GLS’ people-centric attitude, we chose to use a different perspective of parcel delivery: the person receiving the parcel. For them it’s not just a parcel, because its content brings value to their lives. In all situations that we show in the campaign, something as simple as a parcel delivery means the world to a specific person. The brand line ‘Parcels to People’ sums that up in three words.”

The campaign consists of video, print, Out-of-Home (OOH) advertising, social channels, and digital advertising, and will be rolled out across Europe and North-America, with first markets starting from May 30th.

About GLS

GLS Group is one of the largest self-reliant parcel services providers in Europe, with a strong local presence in almost all countries across the continent. It also operates through wholly-owned subsidiaries in Canada and on the USA’s West Coast within one GLS network. This allows GLS to seamlessly connect its customers and communities with millions of parcels and stories every day. GLS is proactive regarding network management, connecting its markets flexibly and agilely to respond to their fast-changing and dynamic nature. The company takes pride in providing its customers across about 40 countries with high-quality service that best suits their needs. The GLS network consists of over 120 hubs and more than 1,600 depots, supported by approximately 37,000 final-mile delivery vehicles and 4,500 long-distance trucks. This offers network resilience, superior flexibility, and extended reach. In 2021/22, GLS generated record revenues of 5 billion euros and delivered 870 million parcels across the markets. For more information, visit: https://gls-group.com

About dentsuACHTUNG!

dentsuACHTUNG! operates at the intersection of brand and experience bringing together four disciplines: Positioning & Identity, Products & Experiences, Social & Content and Campaigns & Activations. With ‘fearlessly forward’ as their steering principle they are a partner for brands that want to move forward away from the status quo. The agency has been awarded for creativity and effectiveness with a.o. Dutch Creativity Awards, ADCN, Esprix, Effie, D&AD, Eurobest, Cannes Lions and Webby. dentsuACHTUNG! is part of dentsu.

GLS Group’s sustainability efforts rewarded with EcoVadis Gold Certificate

The company’s environmental impact puts it in the top 7% of the postal, courier and multimodal freight transport activities industry.

Amsterdam, 7 March 2022 – GLS Group’s efforts to connect people across the world whilst protecting the environment for future generations have been rewarded with the EcoVadis Gold Certificate. EcoVadis is an international sustainability ratings provider for more than 90,000 companies offering the leading solution for monitoring and optimising sustainability in global supply chains. EcoVadis holds companies to the highest possible standard, which means that GLS’ placement in the 93rd percentile makes it one of the most sustainable parcel carriers in Europe. EcoVadis looks at a range of metrics under the categories: Environment, Sustainable Procurement, Ethics and Labour & Human Rights. GLS Group’s high rating from EcoVadis thus reflects the company’s efforts across the spectrum of corporate social responsibility.

Unifying network strategy for environmental sustainability

GLS Group’s environmental impact score of 80/100, particularly, puts the company among the 7% top-rated companies in the sector. This stand-out environmental score is the result of the company’s long-term environmental sustainability strategy. For more than ten years, GLS Group has been actively seeking and implementing ways to reduce its environmental impact, as have its local transport partners. GLS Group launched a unifying strategy to maximise its impact and ensure that know-how and effort are being shared across its entire international network. The evolving success of the strategy is reflected in the fact that last year’s Silver rating from EcoVadis has been raised to Gold this year.

An encouraging sign

GLS Group’s environmental sustainability strategy is based on the reduction, avoidance and compensation of emissions, with priorities weighted to emission reduction and avoidance. “We are committed to creating a sustainable organisation that meets the needs of the world around us”, says CEO Martin Seidenberg. “I’m proud that we at GLS Group are taking direct steps that create such a positive impact and help us move towards our shared goal of creating the sustainable world of the future. The EcoVadis Gold Certificate is a recognition that we are on the right track, as well as an encouragement to improve our sustainability efforts even more”.

About GLS Group

GLS Group is an international parcel services provider with a strong local market expertise. Each day, GLS delivers millions of parcels through its seamless cross-border network. The company takes pride in providing its customers across 41 countries with a hassle-free experience and high-quality service that suits their needs best. With a sharp eye on what matters most - the customer - GLS has a presence in almost all European countries and operates through wholly-owned subsidiaries in Canada and on the USA’s West Coast, all within one GLS network. The GLS network consists of 88 central and regional transhipment points and about 1,600 depots, which are supported by approximately 35,000 final-mile delivery vehicles and 4,600 long-distance trucks. The way GLS actively manages its network and connects its markets gives the company the agility and flexibility to respond to fast-changing conditions in the industry. In 2020/21, GLS generated record revenues of 4.5 billion euros and delivered 840 million parcels, despite global challenges.

About EcoVadis

EcoVadis provides the leading solution for monitoring sustainability in global supply chains. Using innovative technology and sustainability expertise, EcoVadis strives to engage companies and help them adopt sustainable practices.

When I started working at GLS in 2010, several of my acquaintances noted that it would not be easy for me, because logistics is not one of the "female" industries. That's right, indeed. Generally, there are more men than women working in logistics and in particular fewer women at management level. I have had a lot of experience over the past 12 years sitting at a negotiating table with 10-12 men, but I didn't feel disadvantaged by them.

There is no discrimination because the corporate culture of GLS does not differentiate between female and male employees. On the other hand, the success of GLS companies in Eastern Europe has always been highly appreciated by the market and by our parent company. The results are earned the respect of the profession, be it a woman or a man. At this stage, gender differences are becoming irrelevant. What matters is the teamwork and contribution of the individual to to achieving the goals. However, women can work with the same professional attitude, commitment and dynamism as their male colleagues.

Of course, I am not the only female employee at GLS. Countless wonderful, committed and strong colleagues work in a wide variety of positions in all areas of corporate life. Just to highlight a few positions as examples: An executive is responsible for sales teams in Slovakia and Croatia, and the leader is a woman in the areas of quality, finance, customer service and human resources in Hungary. In the Czech Republic, a lady operates a sorting system with 150 employees, mostly men. With great respect to our female couriers who deliver to our customers in defiance of the weather, traffic and weight of the parcels. At the sorting plant, in the night shift, our female employees work as hard and persistent as men.

I am very proud that GLS is a family-friendly workplace and that it is happy to employ mothers. I have several colleagues who have had 1, 2 or 3 children in the past 12 years and have returned to the GLS team after the birth of the children.

We women should be proud not only of our professional equality, but also of the fact that we are different: we are women, sensitive and caring. The ladies are the first to move when we organize charity events within the company, be it a cake fair for the Food Bank, collecting clothes used for the benefit of the Maltese Charity Service, or just making a dance video to greet health workers. I am very grateful that I am part of such a great, cohesive team that makes me happy to come to the office every day.

I sincerely wish that everyone will find your calculations in both business and private life.I warmly greet all my dear fellow women!

Krisztina Tarnóczi

Finance Director, GLS Europe East

Last year brought a major change in the lives of all people. The appearance of the coronavirus has not only shaken the world but has also impacted society. Looking for new opportunities, we had to adapt to a changed life, learn to live with the virus, and get the best out of 2020. As a result of Covid-19, the number of online purchases skyrocketed, resulting in an increased parcel traffic for GLS, as well. This represented a serious challenge for the company, as it still had to ensure efficient and fast parcel processing.

As in previous years and regardless of the coronavirus, the company expected a higher parcel volume in 2020. This is why in 2019 it decided to expand the existing sorting plant and to build a new, modern office building at the GLS Headquarters site in Alsónémedi.

With this investment, GLS Hungary has completed its 5th large-scale construction. The work lasted only 8 months, from March to October 2020. The area of the central sorting plant has been enlarged by a further 54%, exceeding 24,000 m2. The new part has a reception, a new depot, and office space, and a rather spectacular so-called hub ‘control tower’ has also been set up.

Thanks to the expansion, parcel handling will be facilitated by 102 new docking gates. The plant's conveyor belt is now approximately 2 km longer and is thus capable of processing up to 40,000 parcels per hour.

Due to the significant parcel volume, GLS expanded the number of its depots by 17 last year, so now there are a total of 80 depots functioning in Hungary.

Last year, staff size grew not only in the sorting plant but in the offices, as well. The bright and modern office space of nearly 1,000 m2 built as part of the new plant enhances employee convenience.

Thanks to the new expansions, the company closed the peak season successfully in 2020, as well, providing the usual high-quality and reliable service level.

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Nóra Ördög and Husband Help 130 Needy Families in These Difficult Times

During the COVID-19 pandemic, many families have found their livelihoods threatened; for them even the smallest gesture and a minimal donation can make a difference. As part of the initiative ‘GLS, Love Comes on Four Wheels’, Nóra Ördög and her husband Pál Nánási, together with several other celebrities, are raising awareness about the importance of helping the needy. Thanks to this campaign, with the help of the Hungarian Charity Service of the Order of Malta, 130 families received a package of non-perishable foodstuffs enough to last for several months.

Besides the Nánásis (Pál Nánási and his wife Nóra Ördög), several other famous people, such as Tamás Tokár, Rebeka Kárpáti, Ági Dobó, Fanni Weisz, Nóra Takács, Szilvia Szilágyi and Patrik Esztergályos, raised awareness about this initiative, urging their followers to join this charity campaign. During the campaign, besides the donation offered by GLS to 100 families, thanks to the donors, an additional 30 needy families received HUF 50,000 worth of care packages of non-perishable food and other items.

With the help of the Hungarian Charity Service of the Order of Malta, a total of 910 packages were delivered to people in need, which meant 7 boxes of food per family, enough to last for several months. In addition to long shelf-life food, hygiene products were also included in the packages, helping these families to make ends meet for a little while. The magnitude of this campaign is demonstrated by the fact that the packages contained more than 17,000 items. The 130 families with several children, all of whom were going through a rough patch due to the coronavirus pandemic, were selected by the Hungarian Charity Service of the Order of Malta from all over the country. The packages were delivered to the families’ homes by GLS deliverymen, who were joined by Nóra Ördög, Pál Nánási, Nóra Takács and Fanni Weisz in Budapest, who had helped to compile some packages using the donations collected during the campaign at the Zemplén Street playground operated by the Charity Service. The staff of the Charity Service accompanied the deliverymen when delivering the packages to some of the families living in the countryside.

‘I welcome whenever a company supports a good cause, so it was no question that we would join the campaign “GLS, Love Comes on Four Wheels”. We felt it important, in these difficult times, that this was an initiative that anyone could join by simply making a minor investment and buying non-perishable food for those who are going through very tough times,’ said Nóra Ördög.

“We were pleased that, by means of the initiative launched by our company, we could alleviate the everyday problems of needy families for a few days, perhaps even weeks; what is more, the celebrities whom we had invited to participate responded in an absolutely positive and benevolent way, which allowed us to make even more families happy,’ added Attila Balázs, Sales Manager for Eastern Europe of GLS.

Packages containing non-perishable food items, cleaning agents and toiletries are a great help for families in need. Indeed, the organisers have received several letters of appreciation.

“We were very delighted with the packages; when we unpacked them, we even burst into tears. My partner, who had become incapacitated due to his illness, was the happiest about the little things, like chocolate, contained in the box. We are grateful that you thought about us in these difficult times.’

‘Thank you very much for the package. Words cannot really express how happy the kids were. It really came in handy now. Thank you from the bottom of my heart.’

‘God bless you! Your help came just at the right time because the children had been sick, so we had spent the entire family allowance on medicines. Thank you very much!’

‘What we got will be enough for at least two months. The kids were home too, so we unpacked the boxes and found a place for things together. This help means a lot now, before the lock-down. We are grateful to GLS Courier and the Charity Service of the Order of Malta.’

GLS Helps Over 100 Needy Families Together with the Nánásis

Because of the COVID-19 pandemic, many families have found their livelihoods threatened; for them even the smallest gesture and a minimal donation can make a difference. GLS Hungary, one of the largest parcel logistics providers in the country, sees helping the needy as a duty and encourages people to donate not only during the Christmas holiday season, but on any day of the year. With the help of the Hungarian Charity Service of the Order of Malta, a total of 100 needy families were selected from all over the country, each of whom were given a donation of HUF 50,000, for a total of HUF 5 million.

Several famous people and influencers are participating in the campaign ‘GLS, Love Comes on Four Wheels’, including Nóra Ördög and her husband Pál Nánási, Tamás Tokár, Rebeka Kárpáti and Ági Dobó, as well as Fanni Weisz, Nóra Takács and Szilvia Szilágyi. Several of the cooperating celebrities have also made their own donations to support the campaign, whereby a care package made up of non-perishable foodstuffs, toiletries, hygiene products and utensils was given to further recipient families in addition to the 100 families that had received a donation from GLS.

Besides GLS and the stars involved in this charity campaign, the public can also contribute. Between 10 to 26 February, anyone can join in and help those in dire straits by making a charitable donation through the webpage or by dropping off a package of non-perishable food items to one of the 72 collection points operated by the Hungarian Charity Service of the Order of Malta throughout the country.

‘I welcome whenever a company supports a good cause, so it was no question that we would join the campaign “GLS, Love Comes on Four Wheels”. I think it is important that anyone can participate in this endeavour and, what is more, making a donation is very simple. What do you have to do? Buy some non-perishable food items that you would like to donate to those in need. There is no limit as to quantity; even a little help makes a difference. All that matters is that you give things that you would like to eat yourself. Find the closest collection point of the Charity Service of the Order of Malta and drop your donation off there,’ said Nóra Ördög.

‘We hope that our contribution will alleviate the everyday problems of 100 families for a few days, possibly weeks, and you can help additional families to make ends meet for a little while. We are under no illusions, as this is only a short-term solution for them, but the more of you join the initiative, the longer we can provide this help and the more people in need can receive it. We hope that you will have no problem buying some canned products, flour, pasta or donating a few thousand forints. If many of you offered to contribute, it would make a lot of difference as we could raise a massive amount of donations. Thank you in advance for your support!’ said Attila Balázs, Sales Manager, GLS Europe East.

Tamás Romhányi, Director of Communications of the Hungarian Charity Service of the Order of Malta, added that the charitable organisation will ship the care packages made using the money offered by GLS and donations received via www.adomanyozz.hu to families that are going through a rough patch due to the coronavirus pandemic. ‘Our staff and volunteers know the families that are in regular contact with our organisation and are aware of those that need food donations the most. Here, at the Hungarian Charity Service of the Order of Malta, we believe that if one decides to help others, one should do it well. Therefore, during the collection of care packages, we encourage donors to first inquire at the collection points about the actual needs of these disadvantaged families before compiling the packages. This way their donation will provide real help.’

In addition to helping more than a hundred families, the organisers of the campaign ‘Love Comes on Four Wheels’, with the involvement of celebrities and the media, also want to draw attention to the increased importance of social solidarity during these difficult times due to the COVID-19 pandemic, and more importantly, to the fact people should feel responsible for one another and show solidarity to people in disadvantaged and difficult circumstances.

The campaign ‘GLS, Love Comes on Four Wheels’ will run until the end of February, after which shipping will begin and the packages are expected to be delivered to all families by mid-March.

• Significant investment in the expansion of the European network
• Parcel volume expected to reach record level
• Covid-19: Continued focus on hygiene and occupational safety measures

Amsterdam 16. November 2020. The international parcel logistics company expects 30 to 40 percent more volume in the autumn and Christmas season. In 2020, the GLS Group invests more than 150 million euros in the expansion of the European network.

"We are consistently driving forward the international capacity expansion and the sustainable orientation of our Europe-wide network", explains Martin Seidenberg, CEO of the GLS Group. "This year has made it clear what an important role GLS plays in supplying the population. We see our investments as an important pillar of future-oriented and cross-border parcel logistics."

In 2020, the GLS Group opened more than twenty new locations throughout Europe and expanded the capacities of the existing facilities by up to 50 percent. The largest successfully implemented projects include investments in European hubs, such as Essen, Barcelona, Budapest or Poznań. Group-wide, more than 2,500 additional employees in parcel handling and over 6,500 vehicles in delivery and long-distance transport are deployed at the peak season.

"Our goal is to also handle the additional volume of international parcels for our customers smoothly and with the high quality they are accustomed to", says Seidenberg. "We have also pushed ahead with the digitalisation of our parcel logistics – among other things with the latest generation of hand-held scanners for simple and direct interaction with our customers during parcel delivery. For the international e-commerce business, we offer an uncomplicated, cross-border returns service to customers who target their online offering to different countries. With the international ShopReturnService, GLS thus underlines its European strength.”

At the same time, the peak season at all GLS locations in Europe, the USA and Canada is accompanied by corona-related measures, focusing on the safety of customers, employees and partners. Since the beginning of the pandemic, several million euros have already been invested, among other things in equipping the locations with appropriate protective equipment such as masks and disinfectants.

The GLS Group

The GLS Group provides reliable, high-quality parcel services to over 240,000 customers, complemented by freight and express services. “Quality leader in parcel logistics” is GLS’ guiding principle. Through wholly owned and partner companies, the GLS Group covers 40 countries and is globally connected via contractual agreements. With its ground based network, GLS is one of the leading parcel service providers in Europe. The Group also operates through wholly owned subsidiaries in Canada and on the West Coast of the USA. The GLS network consists of c. 70 central and regional transhipment points and c. 1,400 depots which are supported by c. 28,000 final mile delivery vehicles and c.4,000 long distance trucks. GLS employs c. 19,000 people. In the 2019/20 fiscal year GLS generated revenues of 3.6 billion euros and delivered 667 million parcels.

• Simple connection for small and large online shops
• Convenient solution for sending returns
• Branding in the shop’s own design is possible

Amsterdam, 28. July 2020. With the new returns solution, GLS simplifies the cross-border processing of returns parcels for online shops of any size and their customers. Especially for this purpose GLS offers a flexible online portal that can be individually configured and branded.

With return rates of 10 to sometimes 70 percent, the aim is to offer online shops and their customers uncomplicated and efficient return solutions. Especially cross-border, such solutions are not yet the standard, although the convenient return is an essential purchase criterion for online shoppers. In addition, smaller online shops in particular have so far shied away from the effort involved.

Comfortable for shops and shoppers

GLS now presents a flexible returns solution especially for this purpose, which enables both national and cross-border returns within Europe. It is flexibly configurable – optionally in the webshop’s design – and can be integrated into existing processes with minimal effort.

"An efficient returns solution is an important success factor for the development of e-commerce in many industries," says Saadi Al-Soudani, Group International MD at GLS. "With the new GLS returns portal, we are proud to offer our export customers not only fast and reliable shipping throughout Europe, but also an easy-to-integrate solution for handling returns."

Online shoppers also benefit from the new solution: In the returns portal they can generate their own shipping labels. The labels are available online for download or are sent automatically by e-mail. Return consignors from Germany can also have return labels printed directly in the ParcelShop using a QR code. Possible drop-off points for returns are already displayed to the user in the portal, depending on the address.

Returns processing can also be carried out entirely on the online shop's website, as the portal allows an interface to the GLS system via so-called API’s.

Currently, the new returns solution can be used for returns from Austria, Belgium, Denmark, Germany, Hungary, Ireland, Luxembourg, the Netherlands and Poland. Further countries like the UK and Spain are currently being integrated.

The GLS Group

The GLS Group provides reliable, high-quality parcel services to over 240,000 customers, complemented by freight and express services. “Quality leader in parcel logistics” is GLS’ guiding principle. Through wholly owned and partner companies, the GLS Group covers 40 countries and is globally connected via contractual agreements. With its ground based network, GLS is one of the leading parcel service providers in Europe. The Group also operates through wholly owned subsidiaries in Canada and on the West Coast of the USA. The GLS network consists of c. 70 central and regional transhipment points and c. 1,400 depots which are supported by c. 28,000 final mile delivery vehicles and c.4,000 long distance trucks. GLS employs c. 19,000 people. In the 2019/20 fiscal year GLS generated revenues of 3.6 billion euros and delivered 667 million parcels.

For more information, visit gls-group.com .

20.04.2020

GLS: Networks running and stable

• GLS networks continue to operate across Europe and North America
• International line hauls continue to connect Europe
• New procedures to enable contactless delivery

“As a parcel service provider we help communities across Europe and North America to continue to be supplied with goods. The current border closures in Europe only apply to the movement of people in order to limit the spread of the pandemic. The free movement of goods within Europe is not affected, although increased checks at border crossings may result in backlogs and longer transit times,” explains Saadi Al-Soudani, Group International MD at GLS.

All GLS companies continue to deliver parcels – even in countries severely affected by the pandemic. In some postcodes restrictions may apply due to local official measures. The latest up to date information on delivery restrictions can be found on the GLS Group website.

“We have installed task forces at national and international levels. The international task force is continuously adjusting our international routes according to the latest circumstances at borders and in individual countries,” says Al-Soudani. “Cross-border services are available across our entire European network and our international long-distance line hauls are stable,” he adds.

As many companies are currently closed, GLS requests parcel senders to check in advance whether consignees are open and able to receive parcels. Where delivery is not possible, GLS has to return parcels to senders as it is not able to offer storage services.

Contactless delivery to ensure safe deliveries

GLS companies have implemented procedures to safeguard the health of their employees, partners and consignees. These include offering recipients contactless delivery options in all countries. More information about the options available in Hungary can be found here.

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GLS (General Logistics Systems Hungary Csomag - Logisztikai Kft) helped deliver more than 8,000 parcels last year as part of the SegítsVelem (HelpWithMe) Christmas gift collection campaign, and the company is pleased to continue this contribution this year together with the PontVelem Smart Programme and the Hungarian Charity Service of the Order of Malta.

Elementary school students collect and gift wrap their old books and toys that are still in a good condition, which GLS couriers deliver to the regional centres of the Charity Service of the Order of Malta. People who work there hand over the surprise Christmas gifts to children in need.

For the first time in 2019, the company will also give gifts to donating students. The three classes of students that collect their offerings and place their shipment order the fastest can visit the GLS Hungary parcel logistics centre, tour the plant while gaining an insight into the route of the parcels.

The parcel logistics company wants to contribute to bringing a smile to the faces of as many children as possible in this festive season celebrating love. Building on the success of last year’s campaign, the company hopes that with a joint effort it will be able to make Christmas even more special for more people this year.

GLS is honoured that by using its expertise it can support a good cause through the “HelpWithMe Smiley Hobgoblin” campaign.

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Amsterdam, June 3, 2019. The GLS Group has expanded its commitment on the North American continent with a new partnership. From June 2019, Estafeta Mexicana, S.A. DE C.V. (Estafeta) will deliver GLS consignments in Mexico and, in a second step, will feed parcels for the European, US and Canadian markets into the GLS network.

Estafeta is the second-largest logistics, courier and parcel service provider in Mexico and covers the fifth-largest country in the Americas with an extensive network and over 6,500 employees. The company’s infrastructure includes three hubs and 57 operating centres. Six airplanes and 3,600 vehicles are deployed for transportation and delivery.

“Thanks to the cooperation with Estafeta, our customers in Europe and North America will benefit from a modern, efficient network in Mexico and thereby complements our existing operation in the US and Canada,” says Saadi

Al-Soudani, Managing Director International at GLS. “We are very happy with this partnership, because with North America and Europe, we are connecting the world’s biggest trade regions.”

Ingo Babrikowski, General Manager at Estafeta, sees benefits for Mexican senders in the new partnership: “We welcome our partnership with GLS because we are sure that working together we will be able to provide even more competitive solutions into the European market for our customers.”

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On September 24, 2018, work began on the newest terminal at the GLS Hungary sorting plant. As a result of the expansion, a capacity to process up to 25,000 parcels/hour is ensured, thus optimising the plant to cope with a more robust operational load and to promote efficient parcels handling.

The continued development of the central infrastructure and network fits with GLS Hungary's dynamic development strategy. This also justified the expansion of the central sorting plant and the upgrade of related technology. This has been the second major construction and infrastructure expansion of the company that celebrates its 20th anniversary this year, since the opening of its own distribution centre in Alsónémedi in 2007.

The improvements were needed because e-commerce has been witnessing uninterrupted expansion for years and as a result, the volume of parcels to be handled and delivered has increased significantly in recent years. This has also been the reason behind the significant strengthening of the national depot network, so that this year 13 regional distribution centres will be opened before the start of the main shipping season.

GLS Hungary aims to deliver the highest standard of service its customers have become accustomed to during this year’s peak season as well, meaning that it will try to deliver at least 99.54% of customer parcels on the next business day following the pick-up date.

Alsónémedi, 25.09.2018

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Amsterdam, April 06, 2017. General Logistics Systems B.V. (GLS) today announces that it has acquired the US overnight parcel delivery company, Postal Express Inc.

Postal Express is a regional overnight carrier operating in the states of Washington, Oregon and Idaho. Postal Express offers overnight parcel delivery, mainly to business-to-business customers, across a number of industries. This acquisition follows the purchase of Golden State Overnight Delivery Service Inc. (GSO), in October 2016.

The total consideration paid for 100% of the shares in Postal Express is $13.3 million (approximately €12.5 million[1]). The company will be consolidated within GLS for reporting purposes but managed as a separate entity. Postal Express generated revenue of approximately $42 million and delivered around 8.7 million parcels in the year ended 31 December 2016.

Rico Back, Chief Executive Officer, GLS Group, said: “The acquisition of Postal Express is in line with GLS’ strategy of careful and focused geographic expansion.”
[1] USD : EUR rate of 1 : 0.9405

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To further develop our global delivery services, we will be working with a new partner in the future. Our new partner is SF Express, which is the largest integrated logistics provider in China and Asia, and the fourth largest in the world.

Thanks to our partnership with SF Express, our GlobalExport Parcel service offers efficient shipping to destination countries like China, India, Singapore, Vietnam, South Korea, and Japan, along with other countries in the Asia-Pacific region.

This collaboration allows us to support our partners' international logistics needs at an even higher level and with greater efficiency.

Please note that the work schedule of GLS Hungary for the period 23 October is as follows:

• 23 October 2024 (Wednesday) - public holiday

Accordingly, domestic deliveries dispatched on 22 October (Tuesday) will be delivered on 24 October (Thursday).

The transit times for exports remain unchanged.If you need further information, please contact our customer service.

We would like to draw your attention to the fact that, according to OTP Mobil Kft.'s notification, there will be temporary outages in the internet card acceptance service of the SimplePay online payment system due to scheduled system development work during the following times:

• 2024.10.21. 00:00 - 2024.10.21. 03:15
• 2024.10.24. 00:45 - 2024.10.24. 05:15

These outages may affect card payments for cash-on-delivery at GLS parcel lockers, as well as card payments on the ecsomag.hu website.

If you experience card acceptance issues after the mentioned time periods, please report it to ugyfelszolgalat@simple.hu via email.

Dear Valued Customer,

We would like to inform you that the work schedule of GLS Hungary will be as follows during the national bank holiday on August 20th:

• August 19, 2024 (Monday) – Bank holiday
• August 20, 2024 (Tuesday) – Bank holiday

Accordingly, for domestic parcels:

• Shipments sent on August 16, 2024 (Friday) will be delivered on August 21, 2024 (Wednesday).

For export parcels:

• Parcels sent on August 16, 2024 (Friday) will be forwarded on the same day, and delivery will be carried out according to the working schedule of the destination country.

Dear Valued Customer,

We would like to inform you about the GLS Hungary work schedule for the rescheduled workday on August 3, 2024:

• August 3, 2024 (Saturday) – Workday

For domestic parcels:

• Parcels dispatched on Friday, August 2, 2024, will be delivered on Saturday, August 3, 2024.
• Parcels dispatched on Saturday, August 3, 2024, will be delivered on Monday, August 5, 2024.

For export parcels:

• Parcels dispatched on Friday, August 2, 2024, will be forwarded the same day and will be delivered according to the working schedule of the destination country.
• Parcels dispatched on Saturday, August 3, 2024, will be forwarded on Monday, August 5, 2024, and will be delivered according to the working schedule of the destination country.

We would like to call your attention to GLS Hungary’s work schedule around the Easter holidays.

• 29 March 2024 (Friday) - Bank holiday

• 1 April 2024 (Monday) - Bank holiday

Domestic parcels shipped on 28 March (Thursday) will be delivered on 2 April (Tuesday).

All other export parcels shipped on 28 March will be forwarded on the same day and then delivered according to the work schedule on the respective country.

Dear Valued Customer,

Please note that GLS Hungary's working hours are as follows due to the national holiday:

15 March 2024 (Friday) - public holiday

Domestic shipments dispatched on 14 March (Thursday) will be delivered on 18 March (Monday).

For export relations, parcels dispatched on 14 March (Thursday) will be forwarded on the same day and delivered according to the working hours of the destination country.

Dear Valued Customer,

We would like to call your attention to GLS Hungary’s work schedule in December:

22 December 2023 (Friday) - last working day before Christmas

27 December 2023 (Wednesday) - first working day after Christmas

29 December 2023 (Friday) - last working day of the year for GLS

2 January 2024 (Tuesday) - first working day of the year

Domestic parcels shipped will be delivered according to following table:

All other export parcels will be shipped on the delivery dates and then delivered according to the regular transit times. Some destinations may have different public holidays and working days.

For more detailed information, please contact our customer service.

Dear Valued Customer,

We would like to inform you that, as of November 1, 2023, there will be a change in the customs clearance process for shipments sent to Great Britain.

From now on, Parity 10 and Parity 18 will be available for packages sent to the Great Britain (England, Scotland, Wales) (no changes will apply to other countries).

Based on the parity, you can determine which party will bear the individual costs during the customs clearance.

Incoterm 10 (DDP): The sender covers all incurred costs (freight charges, customs clearance fees, duties, and taxes), and the importer does not bear any expenses.

Incoterm 18 (DDP, import VAT prepayment structure): The sending party covers all incurred costs, and the importer does not bear any expenses. This option is only available for shipments with a value of less than 135 GBP. In this case, the import VAT can be paid directly to the British tax authority.

Dear Partner!

We would like to inform you that the working schedule of GLS Hungary for the long weekend of 23 October is the following:

23 October 2023 (Monday) - Bank Holiday

This means that domestic deliveries dispatched on Friday 20 October will be delivered on Tuesday 24 October.

Export transit times remain unchanged.

Sincerely,

GLS Hungary

Dear Partner!

According to the Budapest Police Headquarters, on 6 October 2023, a part of the XII. district of the capital will be evacuated and closed due to the defusing of a World War II bomb. In order to ensure the safe execution of the operation, the area will be blocked from 7 a.m. until the removal of the explosive device, which is expected to be completed by 2 p.m.

We would like to inform you that the evacuation will affect both pedestrian and vehicular traffic, which will mean that no parcels will be delivered in the affected area that day.

In the areas of the city not affected by the closure, parcel deliveries will continue as usual.

The exact details of the measure (e.g. the streets to be closed) are available in the information notice published by the police on www.police.hu.

Dear Valued Customer,

We would like to call your attention to GLS Hungary’s work schedule around Pentecost holidays.

29th of May 2023 (Monday) - Bank holiday

Domestic parcels shipped on 26th of May (Friday) will be delivered on 30th of May (Tuesday).

All other export parcels shipped on 26th of May (Friday) will be forwarded on the same day and then delivered according to the work schedule on the respective country. Exceptions are consignments sent to Austria, Germany and Romania, where upon pick-up on 26th of May (Friday) will be forwarded on 30th of May (Tuesday) and then delivered according to the regular transit times.

For more detailed information, please contact our customer service.

Yours faithfully,

GLS Hungary

Dear Valued Customer,

We would hereby like to call your attention to GLS Hungary’s work schedule around the Easter holidays.

6th of April 2023 (Friday) - Bank holiday

10th of April 2023 (Monday) - Bank holiday

Domestic parcels shipped on 6th of April (Thursday) will be delivered on 11th of April (Tuesday).

All other export parcels shipped on 6th of April (Thursday) will be forwarded on the same day and then delivered according to the work schedule on the respective country.

Exceptions are consignments sent to Czechia where upon pick-up on 6th of April (Thursday) will be forwarded on 11th of April (Tuesday) and then delivered according to the regular transit times.

For more detailed information, please contact our customer service.

Yours faithfully,

GLS Hungary

Dear Valued Customer,

We would like to call your attention to GLS Hungary’s work schedule around the 15th March holiday.

15th of March 2023 (Wednesday) – Bank holiday

Domestic parcels shipped on 14 March (Tuesday) will be delivered on 16th of March (Thursday).

All other export parcels shipped on 14 March (Tuesday) will be forwarded in the usual way and then delivered according to the work schedule on the respective country.

Yours sincerely,

GLS Hungary

Dear Valued Customer,

We would hereby like to call your attention to GLS Hungary’s work schedule in December.

23rd of December 2022 (Friday) – last workday before Christmas

27th of December 2022 (Tuesday) – first workday after Christmas

30th of December 2022 (Friday) – last workday in 2022 at GLS

2nd of January 2023 (Monday) – first workday in 2023

Domestic parcels shipped will be delivered according to following table:

All other export parcels will be shipped on the delivery dates and then delivered according to the regular transit times.

For more detailed information, please contact our customer service.

Yours sincerely,

GLS Hungary

Dear Valued Customer,

We would hereby like to call your attention to GLS Hungary’s transport and work schedule around the All Saints holiday weekend, 1st of November.

31st of October 2022 (Monday) – Day off

1st of November 2022 (Tuesday) - Bank Holiday

Domestic parcels dispatched on 28th of October (Friday) will be delivered on 2nd of November (Wednesday), while export parcels dispatched on 28th of October (Friday) will be delivered on 31st of October (Monday) and will be delivered according to the working schedule of the destination country.

Exceptions are parcels destined for Slovenia, where parcels dispatched on 28th of October will be delivered on 2nd of November (Wednesday). Also, parcels to Slovakia dispatched on 28th of October (Friday) will be delivered on 31st of October (Monday).

For more detailed information, please contact our customer service.

Yours faithfully,

GLS Hungary

Thanks to the scheduled expansion of our delivery point network, the number of GLS Parcel Lockers in operation across the country is growing rapidly. From around 200 lockers on 31 March, we reached the milestone of 500 lockers by 1st of September.

Now we are pleased to announce that in just 1 month we have deployed another 100 GLS Parcel Lockers, bringing the total number of GLS Parcel Lockers available nationwide to 600!

Dear Valued Customer,

According to the information of the Veszprém County Police Headquarters, a bomb of World War II origin was found on 2 August 2022 during ground works in Egyetem Street, Veszprém. The bomb will be defused by the Hungarian Defence Forces on 9 August 2022.

In the safe execution of the operation, the police will evacuate and close the area within a radius of about 500 metres from the site of the explosive device from 7 a.m. until the removal of the explosive device. The operation is expected to last until 15:00, but as soon as the police make an official announcement, we will inform you about the unblocking.

Please be informed that the evacuation will also affect walking and vehicle traffic, which will mean that no parcels will be delivered in the affected area on that day. Affected recipients can collect their urgent parcels at the local depot (8200 Veszprém, Lőpor körút 7.).

In the areas of the city not affected by the closure, parcel deliveries will continue as usual.

Details of the measure (e.g. streets to be closed) are available in the police information notice published on www.police.hu.

GLS welcomes those partners in the Parcel Shop network for whom environmentally conscious, sustainable operations are also of utmost importance. We are constantly working on the possibilities with which we can ensure the transport, delivery and pick-up of parcels with the lowest possible carbon dioxide emissions.

Within the framework of our initiative, the following environmentally conscious, newly joined shops are GLS Parcel Shops where we pick up and deliver parcels with our existing electric vehicles and via our local emission-free delivery, thus ensuring a sustainable solution. Here is a presentation of these Parcel Shops for you:

• A shop that distributes natural cosmetics, whose owner attaches particular importance to the protection of our environment. They place great emphasis on waste and packaging-free operation, selective waste collection, energy efficient lighting, and furniture made from recycled wood. Address of the Parcel Shop: 4400 Nyíregyháza, Debreceni út 173/a
• Our other, newly joined partner supports its customers on the path of sustainability by operating as a bicycle shop. The packaging materials of the products sold, and the waste ultimately generated during assembly are also sorted to the end and sent to their selective collectors, and then to the appropriate place. It was important for our partner to design the shop to be energy efficient, and at the same time reuse existing raw materials for furniture. Address of the Parcel Shop: 1056 Budapest Irányi utca 12.

Dear Valued Customer,

We would hereby like to call your attention to GLS Hungary’s work schedule around the Easter holidays.

15th of April 2022 (Friday) - Bank holiday

18th of April 2022 (Monday) - Bank holiday

Domestic parcels shipped on 14th of April (Thursday) will be delivered on 19th of April (Tuesday). All other export parcels shipped on 14th of April (Thursday) will be forwarded on the same day and then delivered according to the work schedule on the respective country. Exceptions are consignments sent to Czechia and Romania, where upon pick-up on 14th of April (Thursday) will be forwarded on 19th of April (Tuesday) and then delivered according to the regular transit times.

For more detailed information, please contact our customer service.

Yours faithfully,

GLS Hungary

Dear Valued Customer,

We would like to draw your attention to our newest service, which called ShopReturnService (SRS).

SRS has been introduced as a convenience service, taking into account the feedback from our recipients, with the aim of making it easier for recipients to return parcels.

By ordering this service, recipients do not have to wait for the courier when they return a parcel, they can send the product back at any GLS Parcel Locker or GLS Parcel Shop at their convenience.

In addition to the convenience of SRS for recipients, we also offer our partners a cost-effective solution for return parcels, as our new service is available at no extra charge until 1 April 2023. This means that for ShopReturnService, only the freight charge will be invoiced, and of course only if the recipient takes advantage of the service.

The service is very simple to use:

• After selecting ShopReturnService in the GLS client systems, 2 labels will be automatically printed and 1 of that is automatically printed for the return shipment.
• 1 piece is should be placed on the parcel in the usual way and 1 (the return label) is must be placed inside.
• If the recipient wishes to return the parcel for any reason, he/she have to remove the original label from the box. Then, he/she sticks the return label (which is inside the parcel) on the packaging and takes the parcel to the nearest GLS Parcel Locker or GLS Parcel Shop where it can be posted.
• The return freight charge will be billed when the package is actually picked up.

If you are interested in the service described above or if you need further information, please do not hesitate to contact us.

Best regards:

GLS Hungary

Dear Valued Customer,

We would hereby like to call your attention to GLS Hungary’s work schedule in December.

11th of December 2021 (Saturday) – workday

23rd of December 2021 (Thursday) – last workday before Christmas

27th of December 2021 (Monday) – first workday after Christmas

30th of December 2021 (Thursday) – last workday in 2020 at GLS

31st of December 2021 (Friday) – non-working day at GLS

3rd of January 2022 (Monday) – first workday in 2022

Domestic parcels shipped will be delivered according to following table:

All other export parcels will be shipped on the delivery dates and then delivered according to the regular transit times.

For more detailed information, please contact our customer service.

Yours faithfully,

GLS Hungary

Dear Valued Customer,

We would hereby like to call your attention to GLS Hungary’s work schedule around Pentecost holidays.

6th of June 2022 (Monday) - Bank holiday

Domestic parcels shipped on 3rd of June (Friday) will be delivered on 7th of June (Tuesday).

All other export parcels shipped on 3rd of June (Friday) will be forwarded on the same day and then delivered according to the work schedule on the respective country.

Exceptions are consignments sent to Austria, Germany and Romania, where upon pick-up on 3rd of June (Friday) will be forwarded on 7th of June (Tuesday) and then delivered according to the regular transit times.

For more detailed information, please contact our customer service.

Yours faithfully,

GLS Hungary

Dear Valued Customer,

We would hereby like to call your attention to GLS Hungary’s work schedule around the 15th March holiday.

14th of March 2022 (Monday) - Bank holiday

15th of March 2022 (Tuesday) - Bank holiday

Domestic parcels shipped on 11th of March (Friday) will be delivered on 16th of March (Wednesday).

All other export parcels shipped on 11th of March (Friday) will be forwarded in the usual way and then delivered according to the work schedule on the respective country.

For more detailed information, please contact our customer service.

Yours faithfully,

GLS Hungary

Dear Valued Customer,

We would hereby like to call your attention to GLS Hungary’s transport and work schedule around the All Saints holiday weekend, 1st of November.

1st of November 2021 (Monday) - Bank Holiday

Domestic parcels shipped on 29th of October (Friday) will be delivered on 02nd of November (Tuesday)

all other export parcels shipped on 29th of October (Friday) will be dispatched based on the work schedules of the respective countries on the 02nd of November and then delivered according to the regular transit times.

Exceptions are consignments sent to Czechia where upon pick-up on 29th of October (Friday) parcels will be forwarded on the same day and then delivered according to the work schedule on the respective country.

For more detailed information, please contact our customer service.

Yours faithfully,

GLS Hungary

Dear Valued Customer!

We would hereby like to call your attention to GLS Hungary’s work schedule around the 20th of August 2021 bank holiday.

20th of August 2021 (Friday) - Holiday

Domestic parcels shipped on 19th of August (Thursday) will be delivered on 23th of August (Monday). All other export parcels shipped on 19th of August (Thursday) will be forwarded on the same day and then delivered according to the work schedule on the respective country. Exceptions are consignments sent to Romania, where upon pick-up on 19th of August (Thursday) will be forwarded on 23th of August (Monday) and then delivered according to the regular transit times.

For more detailed information, please contact our customer service.

Yours faithfully, GLS Hungary

Dear Valued Customer,

We would like to inform you, that we arrange the delivery to some Croatian islands with intermediary company. In this case the delivery is carried out by the local post office, which has set a maximum weight limit of 10 kg per parcel. The longest side of the parcel can be maximum of 1.5 meters instead of 2 meters. You can find the list of islands and the delivery schedule here .

If you need more detailed information, please contact our customer service.

Thank you for your cooperation!

Yours faithfully,

GLS Hungary

Shipment of goods remains possible. The export and import of your goods remains possible. Here too, we ask you to clarify in advance with your recipients in the respective countries whether shipments can be accepted. If receiving points are closed, then in the current situation we will immediately return parcels to the shipper.

For your planning, you will find here an overview (including blocked ZIP codes) of the current situation in various countries.

Current overview (02.06.2021)

GLS Hungary will not undertake shipping of parcels sent to the UK via GLS ParcelShop.

We will keep you informed on this site

Internet Fraud – Abuse of GLS’s name

With the expansion of e-commerce and online shopping, the number of frauds and scams has also risen sharply.

GLS Hungary is aware that, due to the positive social perception of its activity, fraudsters are using its name on websites as well as in e-mails and text messages in order to deceive and mislead online customers.

By taking a few basic safety precautions, you can avoid becoming a victim of fraud.

• Always order from reliable online stores whose trustworthiness is verified by consumer reviews.
• When shopping online, choose the payment-on-delivery payment option if possible.
• If you have any concerns about the authenticity of information originating from GLS Hungary, or if you are not sure a parcel you ordered will be delivered, please contact our customer service.

GLS Hungary will initiate and take all possible steps to prevent frauds and cooperates with competent authorities closely in their detection. We make every effort to provide up-to-date information to our clients regarding these incidents.

If you think you have become a victim of online fraud, please forward all information and data available to us so that our department responsible for these matters can commence the investigation of the case and can take the necessary additional measures.

We recommend that you report the incident to the Hungarian Authority for Consumer Protection and also file a report with the competent police authority.

Dear Valued Customer,

We would hereby like to call your attention to GLS Hungary’s work schedule around the Whit Monday holidays.

24th of May 2020 (Monday) – Bank holiday

Domestic parcels shipped on 21st of May (Friday) will be delivered on 25th of May (Tuesday).

All other export parcels shipped on 21st of May (Friday) will be forwarded on the same day and then delivered according to the work schedule on the respective country. Exceptions are consignments sent to Austria, Germany and Romania, where upon pick-up on 21st of May (Friday) will be forwarded on 25th of May (Tuesday) and then delivered according to the regular transit times.

For more detailed information, please contact our customer service.

Yours faithfully,

GLS Hungary

Dear Valued Customer,

We would hereby like to call your attention to GLS Hungary’s work schedule in December.

12th of December 2020 (Saturday) – workday

23rd of December 2020 (Wednesday) – last workday before Christmas

28th of December 2020 (Monday) – first workday after Christmas

30th of December 2020 (Wednesday) – last workday in 2020 at GLS

31st of December 2020 (Thursday) – non-working day at GLS

4th of January 2021 (Monday) – first workday in 2021

Domestic parcels shipped will be delivered according to following table:

All other export parcels will be shipped on the delivery dates and then delivered according to the regular transit times.

For more detailed information, please contact our customer service.

Yours faithfully,

GLS Hungary

Dear Valued Customer,

We would hereby like to call your attention to GLS Hungary’s work schedule around the Easter holidays.

2nd of April 2021 (Friday)- Bank holiday

5th of April 2021 (Monday)- Bank holiday

Domestic parcels shipped on 1st of April (Thursday) will be delivered on 6th of April (Tuesday) all other export parcels shipped on 1st of April (Thursday) will be forwarded on the same day and then delivered according to the work schedule on the respective country. Exceptions are consignments sent to Czechia and Romania, where upon pick-up on 1st of April (Thursday) will be forwarded on 6th of April (Tuesday) and then delivered according to the regular transit times.

For more detailed information, please contact our customer service.

Yours faithfully,

GLS Hungary

Dear Valued Customer,

We would hereby like to call your attention to GLS Hungary’s work schedule around the 15th March holiday.

15th of March 2021 (Monday) – Bank holiday

Domestic parcels shipped on 12nd of March (Friday) will be delivered on 16th of March (Tuesday).

All other export parcels shipped on 12nd of March (Friday) will be forwarded in the usual way and then delivered according to the work schedule on the respective country.

For more detailed information, please contact our customer service.

Yours faithfully,

GLS Hungary

We would like to inform you that due to the extreme weather, delays are expected for dispatching parcels to Spain. Packages are not sent back, but the transit time can increase significantly.

Thank you for your understanding and patience.

We would like to inform you that as of 31 January 2020, the United Kingdom ceased to be a member of the European Union, and a transitional period lasting from the same date until 31 December 2020 commenced.

Negotiations regarding the commercial practices to be applicable between the EU and the United Kingdom from 01.01.2021 are currently in progress. Should the leaders fail to reach and agreement, the movement of goods – and thus also to parcel shipments – between the EU and the UK would be subject to customs supervision as of January 1, 2021 at the earliest.

We all trust in that it will not come to that, but nevertheless we have to be ready for this scenario too.

Having regard to the foregoing, you can download an informational material from the link below that will help you obtain an insight into the customs regulations to be expected in the future for shipments to Great Britain and Northern Ireland:

Here you can download the customer information

In addition, we would also like to inform you that our Company’s rules concerning service provision for export parcels addressed to the United Kingdom will change effective 24 December 2020. You can access these supplementary General Business Conditions via the following link:

Here you can download the customer information

Please note that based on the current rules, it is not possible to issue customs documents for parcels posted between 24 December 2020 and 31 December 2020, having regard to which, such parcels will be stored at our parcel sorting facility until 4 January 2021. The customs documents concerning these parcels will be issued after 4 January 2021.

If you require further information, please do not hesitate to contact our customer service.

Thank you for your cooperation and trust.

GLS Customer Service telephone number for Recipients change

We would like to inform you that the GLS Customer Service telephone number for Recipients will change on 18th of May from 7 am.

Old phone number: (+36 1) 802-0265
New phone number: (+36 29) 88 67 00

If you have any further questions, please contact our customer service, they are pleased to help you.

Thank you for your cooperation.

We, at GLS keep in focus the high-value services for our Customers. In the current situation, we do our best to continue providing quality services but also to protect the health of the people who work for us and come into contact with us. For this purpose, we introduce a 31.5 kg weight limit in Europe for export and import parcels.

The decision - as part of a precaution - was taken to secure social distancing. By doing so, we want to ensure to increase the distance between the delivery driver and the person (sender, recipient) who will get into contact with them by handing over heavier parcels. In this case, our colleagues do not need to ask help for moving parcels.

The weight limit amendment will be put into force from 6 April 2020.

The parcels will be stopped at the HUB and be returned to the sender if their weight exceeds the limit of 31.5 kg.

The amendment applies for an indefinite period during the epidemic risk and does not affect the current Terms and Conditions.

If you have any further questions, please call our customer service, they are at your service.

We trust that this measure will help to protect ourselves and our surroundings.

As a parcel service provider, GLS is an important element within the supply chain. The current situation makes the responsibility that we bear even clearer. Therefore, we do our utmost to protect the health of those involved in our business and to continue to ensure parcel logistics. We have implemented various measures which are based on the official recommendations of the authorities and the Robert Koch Institute. These are checked daily and adjusted at short notice if necessary.

The measures include:

• Employees, transport partners and their drivers are informed in detail about the necessary hygiene measures and are expressly requested to observe and comply with them. All locations are equipped with suitable disinfectant and disposable towels.
• If employees show the first signs of a virus infection, they are requested to stay away from the workplace or are sent home immediately and asked to consult a doctor.
• Travel is avoided as far as possible, meetings and conferences are reduced to a minimum or are conducted by telephone or video.
• We constantly monitor relevant developments and immediately initiate necessary measures if required.

No process changes until the end of 2020

On January 31, 2020 the United Kingdom will leave the EU. From this date, the UK will no longer be a member of the EU. However, there is a transitional period until the end of 2020 for the movement of goods between the EU and the UK. The customs status of the UK after this period will depend on the ongoing negotiations and agreements with the EU. One outcome may be that the UK will be given the status of a third country from the EU's point of view. This means that the movement of goods and thus parcel dispatch between the EU and the UK will in this case be subject to customs supervision from January 1, 2021 at the earliest.

GLS has for many years been customers’ reliable partner for parcel deliveries across Europe and the world. This is why GLS customers rely on existing, proven processes for smooth imports and exports, including of deliveries requiring customs clearance. Thus GLS will give its customers extensive support for shipments to the UK also from 2021. Your export to the UK is always in safe hands with GLS!

You can here download the press kit (PDF)