An average of three thousand orders are placed daily via Plutosport's own webshop and channels such as bol and Amazon. Besides consumers, companies also know how to find the webshop flawlessly, for example for Plutosport's printing service. Richard Bakker, Logistics & Operations Manager, says: "We send parcels to addresses throughout the Netherlands and beyond. Belgium, France and Germany in particular are big markets." Plutosport is known for its excellent service. Not surprisingly, they expect the same from their partners. The search for a dedicated transport company brought Plutosport to GLS.

Richard tells of the search: "We were looking for a reliable partner who can provide support in our region. In 2023, I came into contact with GLS' Account Manager Twan van Vastenhoven. He had a good proposal with competitive rates and delivery times and a convincing story about GLS' service. But, at Plutosport we don't rush into anything. That's why we agreed a trial period with Twan in which we could test whether GLS's promises were fulfilled."

GLS passed the trial period well. Richard: "There were no unexpected costs, contact with customer service was smooth and complaints were addressed immediately. It is important for our image that our parcels are delivered to the recipient at the agreed time. At least 95% of deliveries must be delivered at the right time. In the start-up phase, this percentage was not met in certain countries. I contacted GLS about this and it was taken up immediately. Changes were made and we soon saw this reflected in the performance. It is great to see that GLS is working hard to keep improving together with us. In that respect, GLS's mentality suits Plutosport well."

GLS now transports large numbers of parcels for Plutosport every day. And they do so to complete satisfaction. Richard concludes: "I experience the cooperation with GLS as very pleasant and clear. The quick and personal contact is great and the focus on service is top notch. That is a big plus because, as I said, service is very important to us and we expect a lot from our partners. GLS certainly lives up to those expectations!"

Plutosport is ready to further expand shipments abroad, especially to southern Europe. Thanks to GLS' strong and extensive international network, Plutosport can meet the growing demand from this region. "That's very convenient!"