ShopReturnService

Out of Home returns, national and international

Shop Return Service is the GLS' service which allows anyone to make domestic and cross-border returns, relying on over 100,000 GLS Points available in Europe.

Easy to implement and use solution

Customisable portal with your corporate image and useful information such as the reason for return

Returns can be made throughout the European network of more than 100,000 GLS Point

Independent return management for your customers

Control of requested returns

Two available return options

Via the GLS returns portal, customers wishing to make a return can choose:

1) A return using a PDF label

which must be printed and attached to the parcel before taking it to a GLS Point

2) A return without a label

which does not require any printing: a digital QR code is simply provided to be shown at the GLS Point

Simplified management of returns
A solution that fits with modern life
Dedicated Customer Service
Extensive network of pick-up points

The benefits of GLS Returns Portal

Thanks to the portal provided by Shop Return Service, you no longer need to worry about setting up a returns process for your customers.
We provide you with a website that allows your customers to manage their returns independently from start to finish!
The portal URL will be fully recognisable and trustworthy, featuring your company or your brand name.

In addition to the URL, the main elements can also be customised: you can add your logo and personalise the images displayed throughout the portal.

One service available across Europe

Customers can drop off their returns in the following countries:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, the Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, Switzerland*, and the United Kingdom*.

_{* Domestic shipments only.}
_{In the United Kingdom, shipments from Great Britain to BT postcodes (Northern Ireland) are excluded. The service is available via Parcelforce and Royal Mail.}